Track 2 – HCD: Talent Development (2A) & Women-led Enterprises (2B)
Track 2: Human Capital Development
Attracting, training, and retaining good people is one of the toughest challenges faced by a travel & tourism business anywhere in the world. This is certainly the case in the GMS where strong economic growth offers opportunities in many other industries that are perceived to be more lucrative if not more rewarding. The demand for qualified travel, tourism, & hospitality staff in the GMS currently outstrips supply. And while the culturally-ingrained grace and hospitality of the people often wins through, there is a correlation between service quality and industry indicators such as expenditure per trip and revenue per available room (RevPAR) that cannot be ignored.
Session 2A: Talent Development
Facilitator: Tim Gamper, Swisscontact
Experts: Nickie Chounlachan, LANITH / Saysavath Chasane, LANITH / Alichith Phengsavanh, Maison Souvannaphoum Hotel / Cho Cho Mar, Swisscontact Hotel Training / Kai Marcus Schroeter, HTM Management Consultancy / Jennifer Smith, EMC
Developing a solid workforce in the Mekong region is critical to delivering the experiences and services expected by travellers. The session will explore various strategies and models, such as LANITH in Laos, tourism universities, Inthar Heritage in Myanmar, and others, of talent development. The session also aims to take into account the needs and requirements of the industry to deliver services, and maintain their standards, especially when expanding in the GMS.
The Balcony by LANITH – LANITH aims to build hospitality and tourism centres of excellence throughout Laos to educate and train staff for the country’s booming tourism industry. The Balcony bar and restaurant at LANITH Luang Prabang operates as a social enterprise and reinvests all of its profits back into the training centre. Students staff The Balcony under the guidance of professionals. Sample the Balcony’s service while enjoying the topical session.
Session 2B: Promoting Women-led Enterprises
Tourism can help poor women break the poverty cycle through formal and informal employment, entrepreneurship, training, and community betterment. Not all women are benefiting equally from tourism development, however. While in some regions tourism helps empower women, in other regions, tourism negatively affects the lives of women and perpetuates existing economic and gender inequalities. And, in some cases, lack of education and resources may prevent women from participating in the tourism economy. Drawing from case studies on how to successfully foster women-based enterprises, this session will discuss challenges and opportunities in the GMS.
Ock Pop Tok Living Crafts Centre – Founded in 2000, Ock Pop Tok has grown from a small shop selling only a few designs, to becoming one of the most important textile and arts institutions in Laos. Meaning “East Meets West” in Lao, Ock Pop Tok was founded on principles of fair trade and sustainable business practices, and was a pioneer in social business and ethical fashion. Enjoy amazing views over the Mekong from OPT’s Living Crafts Centre restaurant as you discover more about the Forum topic.